Shipping policy
At Bombay Home Decor, we understand that when you order décor or furniture for your home, you want clear expectations and reliable delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through www.bombayhomedecor.com.
1. Shipping & Delivery Timeline
We process and ship orders as quickly as possible.
| Step | Timeframe | Details |
|---|---|---|
| Order Cut-Off Time | 5:00 PM (Eastern Time) | Orders placed after this time will be processed the next business day |
| Handling Time | 1–2 Business Days | Monday – Friday |
| Transit Time | 7–14 Business Days | Monday– Friday |
| Estimated Total Delivery Time | 8–16 Business Days | Depending on destination |
2. Shipping Rates
We offer simple and affordable shipping options within the United States.
- Standard Shipping: $29.99 flat rate per order
- Free Shipping: on orders of $799 or more
- Shipping Area: Contiguous United States only (lower 48 states). We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, or Hawaii.
- Taxes: Applicable sales tax will be calculated at checkout
3. Shipping Carriers
Because our pieces are large and heavy, we partner with specialized Freight and LTL (Less-Than-Truckload) carriers (such as FedEx Freight, TFI International, XPO, or other trusted freight networks) to ensure safe transport.
Delivery Appointment Required
Since freight requires someone to sign for the delivery, the carrier will contact you at the phone number provided at checkout once the shipment reaches your local terminal. They will work with you to schedule a convenient delivery window.
Standard Curbside Delivery
Please note that all freight shipments are standard curbside delivery. The driver will unload the item at the curb of your delivery address. You are responsible for moving the item from the curb into your home or apartment building.
4. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- A tracking number for your shipment
Please allow 2–4 days for tracking updates to appear after dispatch.
5. Shipping Guidelines
Address Accuracy
Please ensure your shipping address is accurate before placing your order. Bombay Home Decor LLC is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.
Missing or Delayed Packages
If your tracking information shows “Delivered” but you have not received your package, please contact us within 48 hours so we can assist you.
Business Days
Business days are Monday through Friday and exclude holidays.
6. Contact Information
If you have questions about shipping or delivery, please contact us:
Business Name: Bombay Home Decor LLC
Email: support@bombayhomedecor.com
Phone: +1 (732) 762-5265
Business Address: 505 Terrill Rd, Fanwood, NJ 07023, United States
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
Order Cut-Off Time: 5:00 PM (ET)